Return Policy

30-Day Hassle-Free Returns Your happiness matters more than anything else. If you're not completely satisfied with your BackyardBirds purchase for any reason, we'll make it right. Reach out within 30 days of receiving your order and we'll walk you through a full refund or exchange — no lengthy forms, no runaround.

How to Start a Return Email us at a12brands@gmail.com with your order number and a brief description of the issue. We'll respond within 1–2 business days with next steps. In most cases, you won't need to ship anything back.

Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, contact us with a photo if possible. We'll send a replacement or issue a full refund right away — no questions asked.

Return Window All return and exchange requests must be initiated within 30 days of the delivery date.